Company Database - Viva Wallet

Take Payments. Keep the commission

Viva Wallet is the first European entirely cloud-based payments provider and a principal member of Visa and Mastercard for acquiring and issuing services. We provide acquiring services, business accounts with local IBAN, and debit card issuing. Our Android terminals and our ecommerce payment gateway accept international card schemes (Visa, Mastercard, Amex, and others), local card schemes, and 24 alternative payment methods.

Geographical presence

Market segment(s)
Finance, Payments

Service provider type
Payment service provider, payment gateway, acquirer, processor, issuer, e-money institution

Credit cards
Visa, Mastercard, Diners, Discover, Giropay, Dankort, Carte Bleue, China UnionPay, Alipay, Carte Bancaire,  Multibanco, Bancomat, Amex, JCB, iDEAL

Debit cards
Visa, Mastercard, Diners, Discover, Bancontact, Maestro, Giropay, Dankort, Carte Bleue, China UnionPay, Alipay, Carte Bancaire, Multibanco, Bancomat, Amex, JCB, iDEAL

Pre-paid cards

Online Banking enabled Payment 

PayPal, Alipay, Apple Pay

Mobile / SMS / IVR
SMS and push notifications in all European countries

Alternative payment methods
Apple Pay, Google Pay, Samsung Pay, Payconiq QR code, EPS, Bitpay, Multibanco, WeChat Pay, Sofort Banking, blik, Klarna, PayU, P24, SEPA direct debit

Settlement currencies (acquirers)

Unique selling points 
Down to 0% card acceptance fees for merchants who use both the acquiring and the issuing services.

Core services
Payment services, acquiring (card present, card-not-persent), issuing 


Collecting payments

Distributing payments

Fraud prevention (measures)
Fraud prevention measures encompass a solid framework for the generation of anti-fraud alerts (internally developed) and a dedicated team of anti-fraud investigators performing analysis of these events. The investigation process is  supported by IT infrastructure to give investigators a holistic view of merchants' profile and transactional behaviour. Besides, a series of anti-fraud measures is also available to restrict transfers of funds under consideration. Some of them include: reserve of particular transactions, blocking the transfer of available funds, deferred settlement of sales transactions for a number of days, rolling reserves for a percentage of sales transactions to be held for a period of time. The anti-fraud alerts generation framework is complemented by a  transaction limit checking process, VISA TC40 and Mastercard SAFE programs notifications, internally developed blacklist notifications, and global validation checks like checks of criminals' databases. 

Fraud prevention partners
A number of services provided by fraud prevention partners are utilised in combination with the internally developed controls:
  • email address information and related fields auto-evaluation that is used to holistically and comprehensively score email addresses with regard to fraud probability;

  • registration of customers’ known safe devices to their accounts to check every time a customer logs in, if the device is authorised for that account or exhibits risk signals such as geolocation anomalies, data inconsistencies, anonymising proxies, TOR networks, and other evasion methods;

  • the person’s identity assessment is enhanced with automated document verification, including biometrics and bearer’s liveness examination.

Credit management (services)
Merchant advance to merchants, based on their payments profile. Applicable by end Q4, 2020. 

Other services
Support for a multitude of APM and wallets

Third parties

Direct connections

Batch processing

Per order processing

Merchant pages (direct model)

PSP pages (redirect model)