Company Database - Trustly

An easier, safer way to pay

Trustly is a global leader in Online Banking Payments. We have unique transatlantic coverage, enabling 525 million banking consumers, with over 6,300 banks across Europe and North America, to pay directly from their bank accounts without the need for app downloads or registration. We support more than 8,100 merchants in ecommerce, travel, financial services, and igaming. Trustly has more than 500 employees across Europe, North America, and Latin America.

Active since


Head office

Stockholm, Sweden


Carl Wilson, Joel Jakobsson, Lukas Gratte

Funding rounds and investors

Nordic Capital, Black Rock

Service provider type

Open Banking enablers

API connectivity for payment initiation

API connectivity for data retrieval & value-added services on the data

Consent management

How it works

Customers click on Trustly and select their bank. Trustly seamlessly allows them to authenticate the payment, typically using biometrics in their bank’s app. On desktop, users have a choice to scan a QR code on the screen to complete the payment on mobile, or use the bank’s desktop authentication.

What problem does the company solve

Trustly is revolutionising debit payments with account-to-account services and Open Banking innovation. Trustly actively increases payment conversion and eliminates fraud/chargebacks while speeding up settlements. Proprietary instant pay-outs/refunds delight customers and reduce merchant support costs. Trustly’s lower fees, no fraud, single API & PSP connectivity, and unique cross-border liquidity management are all designed to reduce payment acceptance costs.

Types of supported APIs\API standard supported


Industries/target markets

Ecommerce, Travel, Financial Services, Digital Goods, Subscriptions, Online Gaming

Geographical coverage (operational area)

Europe, UK, USA, Canada, Australia

Business model/pricing

Per transaction percentage and/or fixed fee, which varies depending on volume


Native Cloud

Software language

Java, PostResSQL & others

Software developement tools

Developer Portal; API manual online, designated integration support, plugins for web shops and platforms, SDK for apps.

When was the core technology developed


Do you have redundancy and coverage provided by multiple integrations (APIs & Direct Access)?


How will you handle automated refunds?

Trustly not only automates refunds but delights customers with instant refunds. Merchants can process refunds (in-market and cross-border) via API – with Trustly managing liquidity and delivering local instant settlements. Trustly instant refunds are preferred by 95% of customers and merchants support costs would be reduced by up to 20%.

How will you mitigate the risk of bank transactions failing?

Using both intra-bank networks and instant schemes, Trustly creates highly reliable instant payments. Trustly's risk system warns merchants of potential risk and prevents losses. We use live data to predict payment failures and notify merchants when they can expect settlement. We also use intra-bank payments to minimise risk wherever feasible.

How will you reconcile payments efficiently?

Trustly uniquely collects and reconciles in-market and cross-border account-to-account payments, providing merchants detailed reconciliation and daily batch settlements to their bank accounts. Trustly is also fully integrated into more than 60 reconciliation and settlement processes for Payment Service Providers – requiring no additional development from merchants to offer our services.


Trustly is accessible through over 60 partners and can be seamlessly enabled via PPRO and ACI to Payment Service Providers. Our partners include Adyen, Axepta BNP Paribas, Collector Bank, Computop, Devcode/Ingenico/Wordline, Nuvei, Payoneer, Qliro, Quickpay, Resurs Bank, Svea Ekonomi, Swedbank Pay, Worldpay, and many more.

Customers / Case studies

Dell, eBay, Facebook, Finnair, Flywire, KLM, PayPal, Zalando more.


MPE Awards - Won Best PISP, Emerging Payments Award - Best CSR or Charity initiative, Wealth and Finance Award - Won Europe Award for Innovation in eCommerce Payments, FT1000 - recognised on list of fastest growing companies for 4 years in a row, DI Master Gasell - one of Swedens fastest growing companies 5 years in a row.                        

Business revenue

N/A [Transaction value USD 21 billion in 2020]