Trustly | Company Database

Trustly is a global payment method. Through Open Banking, we link the world’s top brands with millions of consumers who instantly transfer, pay, and get refunded in a secure and convenient way.

Website

www.trustly.com

Head office

Stockholm, Sweden

How does the payment method work?

Trustly is rooted in PIS Open Banking payments but on top offers:

a complete payment experience, including management of collection, settlement, reconciliation, and FX;
extensive bank and consumer coverage with a clear focus on payments;
conversion-optimised UX and return user experience;
a proprietary end-to-end infrastructure that Trustly develops, owns, and maintains.

Target markets

Merchants (ecommerce, digital, travel, gaming, utilities and subscriptions)
Marketplaces
PSPs
Fintechs
Brokers, crypto, FX
Direct-to-consumer

Contact details

Visiting address: Radmansgatan 40, 11357 Stockholm, Sweden

Email: presales@trustly.com

Geographical presence

North America, Europe

Year founded

2008

Licence type

PI (Payment Institution) in the UK, France, and Sweden

Standards and certifications

ISO 27001, PCI DSS exempt, PISP, AISP (+more)

Acceptance

9,000

Implementation requirements

Non-technical via PSPs

Member of industry associations and/or initiatives

MRC

Payment methods type

E-wallet

Online banking payments

Yes

Domestic or regional scheme (multibank online banking e-payments)

Yes (both)

Direct debit

Yes

BNPL (instalments offering)

Channels

Online

Yes

POS/in-store

Yes

Technology and payment capabilities

Integration technology

JSON RPC/HTTPS

Integration support

Dedicated integration team

Software language

Java

Do you offer a developer portal?

Yes

Do you provide sandboxes and a testing environment?

Yes

What tooling do you provide for developers?

We have code libraries available on GitHub, as well as online tools for testing signature generation and notification debugging.

Types of supported APIs/API standard supported

JSON RPC

Do you have a fallback mechanism for PSD2's API?

Yes, some support on a bank-by-bank basis

Connected banks

North America: 99%

Europe:

- Nordic: 93%

- Western: 97%

- South and East*: 86%

*Selective coverage

Speed

Country dependent

Conversion

Up to 98.8%

Payment guarantee

Consolidated data and reporting dashboard

Yes, our backoffice

Recurring payments

Yes

Settlement currencies

Yes, USD, CAD, EUR, SEK, GBP, CZK, DKK, NOK, RON, BGN, HUF, PLN, CHF

Processing currencies

Yes, USD, CAD, EUR, SEK, GBP, CZK, DKK, NOK, RON, BGN, HUF, PLN, CHF (not currently supported, but plans to do so)

Currency available for customers

Yes, USD, CAD, EUR, SEK, GBP, CZK, DKK, NOK, RON, BGN, HUF, PLN, CHF (not currently supported, but plans to do so)

Automated and instant refund

Yes

Payout/disbursements

Yes

Reconciliation and reporting

Yes

B2B payments

Yes

Instant settlement

Yes, included in base pricing

Client onboarding (KYC/KYB)

Yes

Fraud and risk management capabilities

Chargeback/Buyer protection

None

Fraud and risk management partners

None – Trustly's own internal dispute management process

Partners

Technology partners