Truevo is a multinational fintech company that is disrupting the payments industry across Europe. We design solutions that encompass the payments value chain to equip customers with a single, service-oriented provider. Whether businesses wish to accept payments online, in-store, in-app, or over the phone, Truevo has a solution.
Target market
Merchants (POS retail, ecommerce online retail, digital services and digital media, gaming, travel, financial services)
Contact details
sales@truevo.com
+356 2247 4000
Geographical presence
European Union/European Economic Area
Year founded
2013
Investors
Privately owned by the company founder
License type
Payment Institution (PI) Licence
Member of industry association and/or initiatives
Member of Financial Institutions Malta Association (FIMA)
Company's motto
Payments. Anytime. Anwhere.
Service Provider Type
We create simple, intuitive, user-friendly, fast and secure, holistic solutions that allow our customers to manage their payments effortlessly so they can focus on growing their businesses.
Payment Service Provider - Gateway
Truevo has its own gateway
Payment Service Provider - Merchant Acquirer /Processor
Both a gateway and an acquirer in one
Full Service Commerce
Yes
Payments Orchestration - Payments as a Service
No
Pay-out/Disbursements
Transfer funds to over a billion eligible Mastercard and Visa Cards with the push of a button. Payouts are facilitated through Visa’s Original Credit Transfer (OCT) and Mastercard MoneySend services, so you can reach cardholders across the world.
Financial Infrastructure
Payments Infrastructure
B2B payments
POS/mPOS
Our POS enables contactless and Chip-and-PIN card payments with the Truevo Smart POS (PAX A920) Android terminal.
With its sleek design, HD touchscreen display, fast-speed printer, powerful battery, and impressive 4-core processor, this card machine stands head and shoulders above the rest.
Channels - Context
Online
POS/In store
Omni channel
Payments capabilities
Hosted pages
Whitelabel solution
Recurring billing
Payment methods supported
Card machine, ecommerce, MOTO, virtual terminal, OCT, and MoneySend
Settlement currencies
18 in total (AUD, CAD, CHF, CZK, DKK, EUR, GBP, HKD, HUF, MXN, NZD, NOK, PLN, RON, SGD, SEK, USD, ZAR). Activation and availability of additional settlement currencies may be dependent on the merchant's industry segment.
Instant settlement
Tokenization
Dynamic routing
Intelligent routing/routing optimization
Reporting/dashboards
Consolidated data and reporting dashboard
Truevo's business portal covers all payment activities both from your card machine sales, as well as from your website sales in a single portal, which also provides reporting on your settlements, your account balance, and your card spend activity. Truevo's business portal does not provide data from other payment providers.
Fraud & Risk Management Capabilities
Chargeback management
Customers are notified automatically once a dispute is received and will continue receiving updates as the case progresses. All chargebacks are processed within the first 3 business days. Apart from the notification, a report containing all the details is sent daily.
Fraud ratio PSD2/SCA
Approximately 0.95%
Fraud and Risk Management Partners
AWS and inhouse systems.
Financial and Compliance Capabilities
FX - number of currencies available
More information available upon request
Virtual IBAN
Multi currencies Virtual IBAN
Current acount/settlement account
Yes (settlement account)
Lending
ERP integration
E-invoicing portal/capabilities
Client onboarding (KYC/KYB)
CLIENTS
Awards
2019 Mastercard Market Shaker Award, 2019 Malta iGaming Excellence Awards, 2020 International Finance Awards
Future developments
The Truevo Small Business offering is now in Beta, equipping small businesses with a powerful platform for online and in-person payments. The best part? They earn back transaction fees every time they spend using the Truevo card.