Company Database - Truevo

Truevo is a multinational fintech company that is disrupting the payments industry across Europe. We design solutions that encompass the payments value chain to equip customers with a single, service-oriented provider. Whether businesses wish to accept payments online, in-store, in-app, or over the phone, Truevo has a solution. 

Target market

Merchants (POS retail, ecommerce online retail, digital services and digital media, gaming, travel, financial services)

Contact details

sales@truevo.com

+356 2247 4000

Geographical presence

European Union/European Economic Area 

Year founded

2013

Investors

Privately owned by the company founder

License type

Payment Institution (PI) Licence

Member of industry association and/or initiatives

Member of Financial Institutions Malta Association (FIMA)

Company's motto

Payments. Anytime. Anwhere.

Service Provider Type

We create simple, intuitive, user-friendly, fast and secure, holistic solutions that allow our customers to manage their payments effortlessly so they can focus on growing their businesses.

Payment Service Provider - Gateway

Truevo has its own gateway

Payment Service Provider - Merchant Acquirer /Processor

Both a gateway and an acquirer in one

Full Service Commerce 

Yes

Payments Orchestration - Payments as a Service

No

Pay-out/Disbursements

Transfer funds to over a billion eligible Mastercard and Visa Cards with the push of a button. Payouts are facilitated through Visa’s Original Credit Transfer (OCT) and Mastercard MoneySend services, so you can reach cardholders across the world. 

Financial Infrastructure

No

Payments Infrastructure

No

B2B payments

No

POS/mPOS

Our POS enables contactless and Chip-and-PIN card payments with the Truevo Smart POS (PAX A920) Android terminal.

With its sleek design, HD touchscreen display, fast-speed printer, powerful battery, and impressive 4-core processor, this card machine stands head and shoulders above the rest.

Channels - Context

Online

Yes

POS/In store

Yes

Omni channel

Yes

Payments capabilities

Hosted pages

Yes

Whitelabel solution 

No

Recurring billing

Yes

Payment methods supported

Card machine, ecommerce, MOTO, virtual terminal, OCT, and MoneySend

Settlement currencies

18 in total (AUD, CAD, CHF, CZK, DKK, EUR, GBP, HKD, HUF, MXN, NZD, NOK, PLN, RON, SGD, SEK, USD, ZAR). Activation and availability of additional settlement currencies may be dependent on the merchant's industry segment.

Instant settlement 

No

Tokenization

Yes

Pay-out/Disbursements

Yes

Dynamic routing

No

Intelligent routing/routing optimization

No

Reporting/dashboards

Consolidated data and reporting dashboard

Truevo's business portal covers all payment activities both from your card machine sales, as well as from your website sales in a single portal, which also provides reporting on your settlements, your account balance, and your card spend activity. Truevo's business portal does not provide data from other payment providers.

Fraud & Risk Management Capabilities

Chargeback management

Customers are notified automatically once a dispute is received and will continue receiving updates as the case progresses. All chargebacks are processed within the first 3 business days. Apart from the notification, a report containing all the details is sent daily.

Fraud ratio PSD2/SCA

Approximately 0.95%

Fraud and Risk Management Partners

AWS and inhouse systems. 

Financial and Compliance Capabilities

FX -  number of currencies available

More information available upon request

Virtual IBAN

No

Multi currencies Virtual IBAN

No

Current acount/settlement account

Yes (settlement account) 

Lending

No

Instant settlement 

No

ERP integration

No

E-invoicing portal/capabilities

No

Client onboarding (KYC/KYB)

Yes

CLIENTS

Awards

2019 Mastercard Market Shaker Award, 2019 Malta iGaming Excellence Awards, 2020 International Finance Awards

Future developments

The Truevo Small Business offering is now in Beta, equipping small businesses with a powerful platform for online and in-person payments. The best part? They earn back transaction fees every time they spend using the Truevo card.