Company Database - PayMaya

PayMaya

PayMaya is the only end-to-end digital payments ecosystem enabler in the Philippines.
It is the largest digital payments processor for public and private institutions. PayMaya’s e-wallet provides over 28 million Filipinos with access to financial services. Its Smart Padala network of over 38,000 partner agent touchpoints provides remittance services to Filipinos nationwide.

How the Payment Method works
No other tech company in the Philippines has the capability and technologies to meet the needs of all ecosystem players:

PayMaya’s e-wallet app caters to the consumers’ need for safe and contactless transactions. They can use the PayMaya app to buy load, send money, make bank transfers, pay bills, scan-to-pay via QR, and more. They can get a virtual prepaid card for shopping online and booking flights. They can also get a PayMaya physical card that they can link to the app and use to pay in stores that accept credit and debit cards, or to withdraw at ATMs here and abroad.

As the leader in emerging payments acceptance solutions, PayMaya allows businesses of all sizes and industries to receive payments from all kinds of cards – debit, credit, prepaid, e-wallet, and QR –anytime, anywhere, and on any device.

Through its Smart Padala By PayMaya business, PayMaya offers the nation’s widest domestic remittance network in the Philippines, providing a wide range of financial services, including domestic and international money transfer, bills payment, prepaid reloading, and add money and encashment.

Target market
With its end-to-end payments solutions, PayMaya targets the following markets:
  • All socioeconomic spectrum of Filipino consumers, such as the banked, unbanked and underserved;
  • Businesses of all shapes and sizes, such as large enterprises and MSMEs – both online and offline;
  • The government, including the national government agencies, local government units, state universities and colleges, government owned- and controlled-companies.
Operational Area
Philippines

Year founded
2015

Investors
  • PLDT, Inc., the biggest telecommunication company in the Philippines
  • KKR, the leading global investment firm
  • Tencent, one of the most valuable companies in the world, developer of WeChat and WeChat Pay
  • International Finance Corp. and IFC Emerging Asia Fund, World Bank’s investment arm focused on developing countries
License type
Licensed to operate as an Electronic Money Issuer (EMI) and a Remittance Agent, and Operator of Payment System

Reach
Over 28 million registered users across platforms as of end-2020

Acceptance
Merchant Partners: Over 116,000 merchant touchpoints nationwide

Domestic Remittance Agents: Over 38,000 network of domestic remittance agents nationwide, pervasive in 92% of all municipalities and cities in the Philippines

Digital Payments Touchpoints: Over 200,000 digital payments touchpoints where consumers can add money, cash out, remit, and pay

*All figures as of end-2020

Implementation requirements (non technical)
As a regulated entity under the supervision of the Bangko Sentral ng Pilipinas (BSP), PayMaya has licenses to operate as an Electronic Money Issuer (EMI), a Remittance Agent, and an Operator of Payment System. Entities under the BSP supervision should strictly adhere to the rules and regulations on governance, risk management, internal controls, and compliance system and should have in place a money laundering and terrorist financing prevention program. PayMaya is likewise globally certified by PCI-DSS, the payment card industry data security standard body .

PAYMENT TYPE
Credit Card
Yes

Debit Card
Yes

Prepaid
Yes

E-wallet
Yes

Online banking e-payments
Yes

Cash
Yes (for Smart Padala)

CHANNELS

Online
Yes

POS/Instore
Yes

Omnichannel
Yes

SERVICES

Settlement currencies
PHP, USD

Processing currencies
PHP for issuing and enterprise, and any currency for cards processing

Currency available for customers
PHP, USD

Implementation requirements
For the PayMaya e-wallet basic account, an active mobile phone number; while the upgraded account requires a valid ID and information such as birthday, address, nature of work and source of funds. Data connectivity.

For PayMaya Negosyo, the basic account requires an active mobile phone number, a valid ID, and information such as birthday, address, nature of work, and source of funds.

The upgraded Negosyo service (used by Smart Padala agents) requires additional business documents, such as a barangay certificate. Data connectivity.

For Enterprise, the documentary requirements may vary depending on the size of the business, but may include the articles of incorporation, and/or registration documents with the SEC and BIR. Internet/data connectivity.

Charge back / Buyer Protection
All transactions are protected by multi-factor authentication.

Automated and instant refund
Yes, for most transactions; otherwise within 45 days

Reconciliation 
Reports available via a self-service portal

Fraud prevention (measures)/Risk management

PayMaya uses a combination of robust fraud and risk management tools and best practices to mitigate risk and protect PayMaya customers. This includes the use of real-time customer screening against global sanction lists, risk profiling, facial recognition, device fingerprinting, multi-factor authentication, and artificial intelligence to prevent fraudulent transactions.

Pricing

PayMaya Consumer
  • Registration and upgrade – free
  • Send money to PayMaya users – free
  • Send money to Bank account via Instapay – PHP10 per transaction
  • Bills payment – free
  • Shop – free
  • ATM withdrawal (using physical card) – PHP10-PHP18 (depending on the bank)
  • Online/retail shopping using card or PayMaya QR – free
  • Add money via PayMaya partner channels – free for PHP10,000 monthly threshold, otherwise a convenience fee of 1% will be applied
  • Add money via Instapay/PesoNet/remittance – subject to the bank or remittance partner fees.

PayMaya Checkout (Payment Gateway):

  • Visa/MasterCard/JCB – 3.0% + Php10 per transaction (promo rate)
  • PayMaya QR, WeChat Pay – 1.5% per transaction
  • GCash – 2% per transaction

PayMaya One (POS terminal):

  • Visa/MasterCard/JCB – 3.0% per transaction (promo rate)
  • PayMaya QR, WeChat Pay – 1.5% per transaction
  • PayMaya One rental – PHP799 per month

Smart Padala:

  • Fee for remittance of P1.00 to P1,000 – P30 (plus P15 for every additional remittance of P500)

PayMaya Negosyo:

  • On-behalf-of bills payment and airtime load selling –
  • PayMaya withdrawal and top up – 1.5%
  • QR Payment acceptance – 1.5%

Future developments

PayMaya is completing the payments ecosystem with the rollout of adjacent financial services such as loan and insurance available to consumers and MSMEs, as well as complementary lifestyle services on mobile commerce, gaming, and entertainment.

TECHNOLOGY
Integration technology
API-based, server-based integration

Integration support
APIs, SDKs, plug-ins, server-side integration

Contact details