Melissa are a leading provider of global identity verification and data quality solutions. Melissa provides the solutions to support your Know Your Customer (KYC) initiatives, prevent fraud, reduce costs, and improve fulfilment - at every point of the data chain.
Target market
Banks/FS
Fintech
Brokers
Crypto exchange/Blockchain and crypto companies
Merchants/Marketplaces (regulated entities)
PSP/acquirers
Telecom
Retail/ecommerce
Higher Education
Gov/Public Sector
Contact details
info.uk@melissa.com
Geographical presence
US, UK, Australia, Germany, India, Singapore, Mexico, Canada, Philippines, Italy
Year founded
1975
Member of industry association and/or initiatives
SOC 2 (type 1 & 2); HIPAA; HITECH; HITRUST; ICO; USPS® CASS™/DPV® Certification
CORE SOLUTION
Melissa’s real-time identity verification service includes identity, ID and document verification, age authentication, and global watchlist screening to establish the identity of a consumer or satisfy AML/KYC compliance.
Fraud and financial crime hub - decisioning platform
Yes - extensive screening against international sanction lists, politically exposed persons, financial crime database records like CFT, special interest persons and HALO deceased / CIFAS Fraud
Transaction fraud
Yes - contact Data Verification to verify that an address, phone & email exists, matching name to an address (proof of address), verifying ID documents, age verification and IP location in real time.
Account fraud
Yes - proof of address which is checked against refreshed credit data, contact data verification, biometrics, and liveness check to verify proof of live and match a person’s selfie to their ID document.
Financial crime data provider and intelligence
Yes - screening a person against Politically Exposed Persons, Relatives & Close Associates of PEPs, Specialist Interest Persons, HALO Deceased, and other financial crime sanction lists.
KYC/CDD
Yes - 3:2:1:0 check which implements contact data verification, proof of address, age verification, PEP, sanctions, international watchlists. ID document scanning, biometric and liveness checks can also be utilised for a complete KYC check.
KYC remediation
Yes - full database cleanse, enrichment, and deduplication to ensure all records are clean, up-to-date, and complete for increased accuracy of customers. KYC checks can then be processed for further assessment of records.
Digital identity service provider
Yes - prevent card-not-present fraud & money laundering, speed up onboarding, remain compliant in areas of KYC, BSA, AML and CDD, check customer against PEP & International watchlists, and gain 360 customer view.
Identity verification
Yes - establish identity of a consumer, to satisfying AML/KYC and industry compliance measures while ensuring fast onboarding or ecommerce checkout and protecting any organisation against fraud & cybercrime.
Authentication
Yes - flexible and tailored to any business need i.e., from matching a name to an address, all the way to multi-level KYC requirements to meet regulatory compliance measures.
Technology
On-premises
Yes
Cloud-enabled, native cloud, hybrid
Native cloud
Hybrid
DATA INPUT: Identity verification capabilities
Identity document scanning
Yes - via third party
Video scanning
Personally Identifiable Information (PII) validation
Yes - proprietary capability
Email verification
Phone verification
Social verification
Compliance check
Yes - proprietary capability / third party
DATA INPUT: Online authentication capabilities
Behavioural biometrics
Physical biometrics
Geo-location
3-D Secure 2.0
Knowledge-Based Authentication
DATA INPUT
Financial crime data
Sanctions data (sanctions, enforcements, PEP, and adverse media)
Watchlist screening
Address verification
Credit Bureau
METHODOLOGY: Machine Learning
Rule-Based Yes
Unsupervised ML Yes
METHODOLOGY: Decisioning
Manual review
No
Case management
Decision orchestration
BUSINESS MODEL: Pricing and Services
Pricing model
Per check/Volume; Annual licence; Subscription; PAYG
Managed service
Training & Support
Product & Service Training is offered as well as 24/7 Support
Main clients/references
Avivia, GSK, eToro; Bank of America, CITI, Lyca Mobile, Queens University, BAE Systems, GCHQ, IHS Markit, RIA Finance
Case studies
MetaBank prevents prepaid card fraud with the data quality suite from Melissa - https://www.melissa.com/resources/case-studies/pdf/case-study-metabank-data-quality-suite.pdf
https://vimeo.com/216779776
Melissa dramatically reduces fraudulent ecommerce transactions for online automotive retailer by 90+% - https://www.melissa.com/resources/case-studies/pdf/case-study-z1-motorsports-personator.pdf
Siemens automatically validates global address data with Melissa - https://www.melissa.com/resources/case-studies/pdf/casestudy-siemens.pdf
Awards
Nomination for best Anti-Fraud Solution - Payment Awards 2019
Future developments
KYB