Company Database - Digital River

Global Commerce, Simplified

Digital River provides a comprehensive back-end solution for brands to integrate with their front-end commerce platform. Far more than a localised payment solution, we fight fraud while taking on global tax and compliance challenges. As the Merchant of Record, we shoulder the financial and legal responsibilities of selling online globally.

Core solution

Global Seller Services is our back-end Merchant of Record solution managing payments, taxes, fraud, compliance, and logistics while accelerating global expansion and reducing risk, complexity, and operating costs. 

Target market

Merchants - main verticals: consumer electronics, games, industrial manufacturing, software (B2B & B2C), apparel & accessories, garden & home Improvement, housewares & appliances, sporting goods, consumer packaged goods, food & drink (non perishable)

Contact details

info@digitalriver.com

Geographical presence

US, Europe, Middle East, APAC, Africa, LATAM, India, China

Year founded

1994

Investors

Siris Capital Group LLC 

Member of industry association and/or initiatives

MRC, MAG

Company's motto

Global Commerce, Simplified

Service Provider Type

Payment Gateway

Yes

Payment Service Provider - Acquirer 

Yes

Payments and Financial Infrastructure

Both

Channels - Context

Online

Yes

POS/In store 

No

Omnichannel 

No 

Payments capabilities

Hosted pages

Yes

Whitelabel solution

Yes

Recurring billing

Yes

Payments methods supported

74

Settlement currencies

18

Tokenization

Yes

Pay-out/Disbursements

Yes

Payments orchestration

Yes

Reconciliation and reporting

Yes

B2B payments

Yes

ERP integration

Yes

E-invoicing (automated)

Yes

Reporting/dashboards

Consolidated data and reporting dashboard

Yes

Fraud & Risk Management Capabilities

Chargeback management

Yes

Fraud and Risk Management Partners

Accertify, Ekata

Financial and Compliance Capabilities

FX -  number of currencies available

24

Current account/settlement account

Yes

Client onboarding (KYC/KYB)

Yes

Clients

Main clients/references 

Lenovo, Fitbit, Autodesk, Logitech, Avid, ASUS, Gallop, Motorola, Cisco, LG, Therabody, Xbox, Jampf, Hitachi, Tresspass, Ergotron

Case studies 

Ecommerce Resources for Global Management | Digital River 

Awards 

Codie, Tekne, 2021 Top Workplace, Fit for Commerce, Taipei Neo Trade

Future developments 

Our 2023 roadmap will be focused on simplifying, streamlining, and scaling our Merchant of Record solution. We will be delivering our next-generation cross-border capabilities as we expand and improve our implementation options. We will maximise our extensive network of connected partner capabilities to help brands grow their global business.

Transactions

Transaction volume 

More information upon request

Transaction value 

GSV USD 3 billion and aligns to both 2021 and 2022 volumes