Trustly is a global leader in Online Banking Payments. Our digital account-to-account platform redefines the speed, simplicity and security of payments, linking some of the world’s most prominent merchants with consumers directly from their online banking accounts.
Trustly can handle the entire payment journey, setting us apart from the competition and enabling us to offer an attractive alternative to the traditional card networks at a lower cost.
How the payment method works
When a consumer selects Trustly as the payment method in the checkout, they are, without leaving the site, presented with a bank selector. After selecting their bank, they are asked to verify themselves with their bank-provided authentication method, before choosing from which account to pay. Finally, they confirm their purchase. With Trustly Express, returning customers can have both their bank and account preselected, meaning that they can complete their purchase with a single biometric authentication check on their phones, cutting time spent in checkout in half.
Target market
Contact details
presales@trustly.com
Operational area
Europe, US, Canada, Australia
Year founded
2008
Investors
Nordic Capital, BlackRock
License type
We are a licensed Payment Institution under the Second Payment Services Directive (PSD2) and operate under the supervision of the Swedish Financial Supervisory Authority in Europe. In the US, we are state regulated as required to serve our target markets.
Reach
525 million consumers
Acceptance
8,100 merchants, connecting them with 6,300 banks in over 30 countries.
Implementation requirements (non technical)
API integration directly with Trustly or through one of over 50 PSPs. Settlement made to a European bank account or your PSP. Merchants do not need a local legal entity or bank account (i.e. a German company can accept payments from Sweden)
Company's motto
Fast, Simple, and Secure
Payment type
Online banking e-payments/Account-to-Account payments
Yes
Direct debit
Yes (Sweden, UK)
Channels
Online
POS/In-store
Omnichannel
Services
Settlement currencies
EUR, SEK, NOK, DKK, GBP, PLN, CZK, BGN, HUF, HRK, RON
Processing currencies
EUR, SEK, NOK, DKK, GBP, PLN, CZK, BGN, HUF, RON, USD, CAD
Currency available for customers
Implementation requirements
API integration directly with Trustly or through one of over 50 PSPs. Settlement made to a European bank account or your PSP. Merchants do not need a local legal entity or bank account (i.e. a German company can accept payments from Sweden). Learn more via our developer portal, developers.trustly.com.
Chargeback/Buyer protection
Instant refunds, zero risk of chargebacks
Automated and instant refund
Instant refunds
Reconciliation
Full reconciliation of funds settled is available through Trustly's API or integrated with your PSP.
Fraud prevention (measures)/Risk management
Full risk management system including: Data Checks, Comparison Checks, Velocity Checks, Financial Background Checks etc.
Pricing/Fees structure
Per transaction percentage and/or fixed fee, which varies depending on volume
Future developments
Expanding to new geographies, new product launches and continued development of existing services.
Technology
Integration technology
JSON API
Integration support
API manual online, designated integration support, plugins for web shops and platforms, SDK for apps
Transaction volume
Number of transactions (per previous year)
More information upon request
Transactions value (USD/EUR)
USD 21 billion in 2020