In 2010, airlines worldwide lost an estimated USD1.4 billion in revenue due to online fraud perpetrated on their websites, which represented 0.9% of total worldwide online airline ticket sales. In comparison, airlines reported losing USD 1.7 billion in the previous survey2, representing 1.3% of total online airline ticket sales worldwide. This represents a 31% reduction in fraud loss ra... more information
Of the 25 retailers we assessed, 80% of them had a presence on Twitter. This suggests that, as mentioned above, Twitter is a social channel that works well for brands, supported by the fact that the companies we looked at had 69,895 followers on average. We were surprised that none of the retailers we followed on Twitter reciprocated by following us back. This meant we weren’t able to ... more information
Of the consumers surveyed that had purchased online in the last 12 months, a significant percentage (69%) said they continue to be concerned about the safety of their personal information when shopping online. This level of concern is consistent across all age groups.Investigating further, 41% of these consumers were more concerned than they were 12 months ago, whilst 52% indicated no change. Only... more information
Credit card products in particular have borne the brunt of the crisis, with cardholders in Greece and Ukraine recording the largest changes in card usage.
T... more information
The very nature of intangible, software-based, downloadable content means that it can be easily sold to customers around the globe at negligible extra cost to the merchant: there’s no inventory to maintain, no warehouse facilities required and no shipping costs incurred.
In total, 69% of digital goods merchants accept online orders from outside the UK (meaning that when fulfill... more information
The European Payments Council (EPC) representing the European banking industry in relation to payments has published its Annual Activity Report 2010. The report contains a clear message: incentivised by market demand, self-regulation by banks provides the most efficient means to create innovative, effective, secure and stress-resistant payment systems.
The payment schemes and frameworks de... more information
The European Payments Council (EPC), the coordination and decision-making body of the European payments industry, has published the EPC White Paper on Mobile Payments. The White Paper highlights the EPC's initiatives for mobile payments in the Single Euro Payments Area (SEPA) designed to facilitate implementation and interoperability of user-friendly mobile payment solutions across the 32 SEPA cou... more information
Mobey Forum, a global financial industry group which facilitates mobile financial services offerings by banks, has released a white paper entitled “Mobile Remote Payments General Guidelines for Ecosystems”. The white paper includes implementer guidelines for mobile remote payments, informing the readers on how mobile remote payment technology can be effectively delivered to users by le... more information
Mobey Forum has released a white paper which examines the role of the secure element in advancing the mobile financial services ecosystem. Specifically, the paper outlines how different types of secure elements can enable financial institutions to offer mobile financial services. The paper aims to help financial institutions decide upon a role in the mobile financial services value chain and ident... more information